Effective date: June 20, 2026
These Terms of Service ("Terms") govern your access to and use of Atlas for Real Estate, the cloud software service operated by Agent Atlas ("Agent Atlas," "we," "us," or "our") at agent-atlas.co and related domains (the "Service"). Agent Atlas is operated from Richmond, Virginia, USA.
By creating an account, starting a trial, or using the Service, you agree to these Terms, including the binding arbitration agreement and class action waiver in Section 17. If you do not agree, do not use the Service.
Agent Atlas provides Atlas for Real Estate, a software platform that gives real estate professionals a team of AI agents to assist with back-office work such as lead follow-up drafts, listing marketing, comparative market analyses (CMAs), transaction deadline tracking, commission and mileage calculations, client nurture, and daily briefings.
Questions about these Terms can be sent to atlas@agent-atlas.co.
The Service is intended for licensed real estate professionals and the staff who work under their supervision. By using the Service, you represent that you hold an active real estate license (or work for and under the direction of someone who does) in the jurisdictions where you operate, and that your use of the Service complies with the rules of your license, your brokerage, and any real estate board or association you belong to.
You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a brokerage, team, or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.
You are responsible for your account credentials and for all activity under your account. Keep your password confidential, and notify us at atlas@agent-atlas.co if you believe your account has been accessed without your permission. We are not liable for losses caused by unauthorized use of your account where you failed to keep your credentials secure.
You agree to provide accurate, current, and complete information when you sign up and to keep it up to date.
The Service uses AI agents that perform tasks for you. To do this, you can connect your own third-party accounts (for example Google Workspace, Gmail, Calendar, and Drive, and customer relationship management systems such as Follow Up Boss or Lofty) through OAuth. When you connect an account, you authorize the Service to read from and write to that account as needed to perform the tasks you request, including drafting and, where you enable it, sending communications such as emails on your behalf.
The agents act under your direction and on your behalf. You decide what to connect, what tasks to enable, and what gets sent. You are responsible for reviewing the output and for any action taken with it. See Section 7 for more on your responsibility for AI-generated content.
AI inference for the Service is provided by Anthropic (Claude). Other providers help us run the Service, including Stripe (payments), Supabase (database and authentication), Render (application and background-worker hosting), Netlify (marketing-site hosting), and Langfuse and Sentry (observability and error tracking). Your use of the Service involves sending data to these providers as described in our Privacy Policy. Data we process on your behalf is also subject to our Data Processing Addendum, described in Section 11.
We are actively developing the Service and may add, change, or remove features over time. We will try to avoid material reductions in core functionality during a paid term, but we do not guarantee that any particular feature will remain available.
Your use of the Service is also governed by our Acceptable Use and Anti-Spam Policy, which is incorporated into these Terms by reference. In summary, you agree not to:
We may suspend or limit your access if we reasonably believe you have violated this section or are putting the Service, other customers, or third parties at risk.
The Service is offered on tiered monthly subscription plans (currently Starter, Pro, and Max). Each plan includes a monthly usage allowance measured in "employee hours," which represents the amount of agent work included in that plan for the billing month. Current plans, prices, and included allowances are shown at checkout and on our pricing page.
You may purchase optional one-time "hour block" top-ups to add usage beyond your monthly allowance. Hour blocks are billed as a one-time charge at the time of purchase. Unless we state otherwise at the point of sale, hour blocks apply to your current and future usage and are consumed after your monthly allowance is used.
We may apply caps or rate limits to protect the Service and to keep usage within the bounds of your plan. If you reach your monthly allowance, agent work may pause until you purchase an hour block or until your allowance resets at the start of your next billing period, unless your plan settings allow otherwise. You are responsible for monitoring your own usage through the in-app meter.
We may offer a free trial that requires a payment card on file. Unless you cancel before the trial ends, your paid subscription begins automatically at the end of the trial and your card is charged for the first billing period. The length and terms of any trial are shown at sign-up. We may change or end trial offers at any time.
Subscriptions are billed in advance through our payment processor, Stripe, using the payment method you provide. By subscribing, you authorize us and Stripe to charge that payment method for the recurring subscription fee and for any hour blocks you buy. Subscriptions renew automatically each billing period at the then-current price until you cancel. You authorize these recurring charges until you cancel.
We may change our prices. If we change the price of your plan, we will give you advance notice, and the new price will take effect on your next renewal after the notice. If you do not agree to a price change, you may cancel before it takes effect.
Prices do not include taxes unless stated. You are responsible for any sales, use, or similar taxes that apply to your purchase, other than taxes based on our net income.
If a charge fails, we may retry it and may suspend or downgrade your access until payment succeeds.
You may cancel your subscription at any time from your account settings or by contacting atlas@agent-atlas.co. Cancellation takes effect at the end of your current billing period. You keep access through the end of the period you have already paid for, and you will not be charged for the next period. We do not provide prorated refunds for partial months unless required by law or stated elsewhere in these Terms.
One-time hour-block purchases are generally non-refundable once purchased, except where required by law.
Any refund outside of what is described here is at our discretion and is not a waiver of this section.
This is important, so please read it carefully.
The Service produces drafts, suggestions, calculations, and other AI-generated content. This content can be inaccurate, incomplete, or out of date. You are the licensed professional, and you are solely responsible for reviewing, fact-checking, and approving anything the Service produces before you rely on it or send it. You assume all risk arising from your use of AI-generated content and from any communication sent through or with help from the Service.
In particular, you are responsible for ensuring that any content you send or publish through or with help from the Service complies with:
You are responsible for the accuracy of any CMA, valuation, commission figure, mileage total, deadline, or other calculation before you use it or share it with a client or counterparty. The Service is a drafting and productivity aid, not a substitute for your professional judgment, legal advice, tax advice, or an appraisal.
The Service relies on AI models and on data from your connected accounts. We do not warrant that AI outputs are accurate, complete, reliable, or fit for any particular purpose, and we do not guarantee any business result, such as leads, listings, sales, or revenue. You use AI outputs at your own risk and subject to your own review.
When you connect a third-party account, your use of that account remains subject to that provider's own terms and privacy policy. We are not responsible for third-party services, for their availability, or for changes they make that affect the Service. You can disconnect a connected account at any time, which will stop the Service from accessing it going forward. You are responsible for maintaining your own rights and licenses to use any connected account, and for any fees, limits, or consequences imposed by those providers.
As between you and us, you own the data you bring to the Service and the data in your connected accounts ("Customer Data"), and you own the AI-generated outputs created for you through the Service ("Outputs"), to the extent such Outputs are capable of ownership. You are responsible for your Customer Data and your use of Outputs.
You grant us a limited, non-exclusive license to host, copy, process, transmit, and display Customer Data and Outputs as needed to provide, secure, maintain, and improve the Service, and to comply with law. We process Customer Data as described in our Privacy Policy and Data Processing Addendum, and only as needed to run the Service for you.
We own the Service and all related software, models, integrations, designs, documentation, and trademarks, including the Agent Atlas name and brand. Nothing in these Terms transfers ownership of the platform to you. We may use anonymized and aggregated data that does not identify you or any individual to operate and improve the Service.
If you send us feedback or suggestions, we may use them without obligation to you.
When you use the Service, you may submit personal information about third parties, including your clients and contacts. With respect to that personal information, you act as the controller (or business) and we act as your processor (or service provider). Our Data Processing Addendum ("DPA"), also available on request to atlas@agent-atlas.co, is incorporated into these Terms by reference and governs how we process that personal information, including the sub-processors we use and the security measures we apply. If there is a conflict between the DPA and these Terms regarding the processing of personal information, the DPA controls. You are responsible for having the legal basis, notices, and consents needed for us to process that personal information on your behalf.
We take reasonable measures to protect your data, as described in our Privacy Policy and DPA. No system is perfectly secure, and we cannot guarantee absolute security. You are responsible for using the Service in a secure way, including protecting your credentials and managing who in your organization has access.
The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error free, secure, or that AI outputs will be accurate or reliable. No advice or information, whether oral or written, obtained from us or through the Service creates any warranty not expressly stated in these Terms.
To the fullest extent permitted by law:
These limits apply regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if a limited remedy fails of its essential purpose. They reflect an agreed allocation of risk and are a basis of the bargain between us. Some jurisdictions do not allow certain limitations, so some of these may not apply to you, in which case our liability is limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless Agent Atlas and its owners, officers, employees, contractors, and agents from and against any and all claims, demands, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Customer Data or Outputs you use, send, store, or publish; (c) any communication sent, scheduled, or transmitted through or with help from the Service, including any claim under fair housing, advertising, CAN-SPAM, or TCPA rules; (d) your violation of these Terms, the DPA, or any law; (e) your violation of any third-party right, including the terms of a connected account or the rights of your clients or contacts; or (f) any dispute between you and a client, contact, brokerage, or other third party. We may, at our option, control the defense of any matter subject to indemnification by you, and you will cooperate with us. This Section survives termination.
You may stop using the Service and cancel at any time as described in Section 6.
We may suspend or terminate your access if you breach these Terms, if your use creates risk or legal exposure for us or others, if required by law, or if you fail to pay. We will try to give reasonable notice where practical. On termination, your right to use the Service ends. Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, indemnification, the arbitration agreement, and governing law.
After termination, we will handle your data as described in our Privacy Policy and DPA, including any retention and deletion practices stated there. You are responsible for exporting any data you want to keep before your account is closed.
Please read this section carefully. It affects your legal rights, including your right to go to court and to participate in a class action.
Before starting an arbitration, you agree to first contact us at atlas@agent-atlas.co with a written description of the dispute and to give us at least sixty (60) days to resolve it informally and in good faith. Most concerns can be resolved this way.
If we cannot resolve a dispute informally, you and Agent Atlas agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms, whether based in contract, tort, statute, or any other legal theory, will be resolved by final and binding individual arbitration, rather than in court, except as stated in Section 17.5. This agreement to arbitrate is governed by the Federal Arbitration Act.
The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules, as modified by these Terms. The arbitration will take place in Richmond, Virginia, or, at your election, by telephone, video, or written submission. The arbitrator will apply the law of the Commonwealth of Virginia and may award only the relief that a court could award to the individual party seeking relief. Judgment on the award may be entered in any court with jurisdiction.
You and Agent Atlas agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, then that claim, and only that claim, will be severed and may proceed in court, while all other claims remain in arbitration.
Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information, or to stop unauthorized use of the Service. These actions are not subject to the agreement to arbitrate.
You may opt out of this arbitration agreement by sending written notice to atlas@agent-atlas.co within thirty (30) days after you first accept these Terms. Your notice must include your name, account email, and a clear statement that you want to opt out of arbitration. If you opt out, the rest of these Terms still apply, and disputes will be resolved in the courts described in Section 18.
These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict of laws rules. Subject to the arbitration agreement in Section 17, the exclusive venue for any dispute will be the state and federal courts located in Virginia, and you consent to their jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
We may update these Terms from time to time. If we make material changes, we will provide notice, for example by email or through the Service. Changes take effect on the date stated in the updated Terms. Your continued use of the Service after changes take effect means you accept the updated Terms. Material changes to the arbitration agreement in Section 17 will not apply retroactively to disputes for which we have actual notice.
These Terms, together with our Privacy Policy, our DPA, our Acceptable Use and Anti-Spam Policy, and any order or plan details shown at checkout, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries.
Questions about these Terms can be sent to atlas@agent-atlas.co.